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  • Frequently Asked Questions

Got Questions? We’ve Got Answers.

1. General & Trust (The "Why Monetro?" Section)

While many firms gamify trading, Monetro is built for professional discipline. We operate under the SRTIP (Sharjah Research Technology and Innovation Park) framework, providing a stable, institutional-grade environment. We don’t just look for “winners”; we look for consistent risk managers. Our unique evaluation models allow you to choose the path that fits your trading style in the real world.

Yes. Monetro is a legally registered technology company in the Sharjah Research Technology and Innovation Park, United Arab Emirates. We operate with full transparency regarding our business model: we are an Education & Tech provider, not a broker. We do not solicit investments. Instead, we use your evaluation fees to maintain our server infrastructure and pay out Performance Rewards to successful traders from our own operating capital.

The fee serves two purposes:

  1. Commitment: It ensures that only serious traders enter our ecosystem, filtering out those who treat trading like gambling.

Service Cost: It covers the cost of the real-time data feeds, platform licenses, and the educational analytics tools provided during your evaluation.

2. The Evaluation Process

The path is simple but rigorous:

  1. The Challenge: You purchase an evaluation account to prove you can hit a profit target while respecting risk limits.
  2. Verification: You repeat the process with a lower profit target to prove your first result wasn’t luck. (Note: This step applies to Evolution and Endurance models; Velocity is 1-Step).

Monetro Trader: Once passed, you receive a “Funded” account where you can earn up to 90% of the profits you generate.

It depends on you.

  • Minimum: You can pass in as little as 5 trading days.

Maximum: There is no time limit. You can take months to pass if that suits your strategy. We do not pressure you to rush.

No. To maintain the integrity of our trading data and ensure strict compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, Monetro enforces a strict “One Trader, One Account” policy per Challenge cycle.

  • Data Integrity: Our business model relies on purchasing valid trading data. Allowing multiple accounts creates risks of “hedging” (betting both ways across accounts), which corrupts the data we need.

Risk Management: Limiting accounts prevents traders from over-leveraging beyond our risk appetite. You must focus your discipline on managing a single primary portfolio efficiently.

3. Trading & Technical Specs

We offer the industry’s most reliable platform for professional execution:

cTrader: Preferred for its sleek interface and advanced order management.

  • Why we choose cTrader:
    • Advanced Charting: Detachable charts and 60+ native indicators for deep technical analysis.
    • Level 2 DoM: View Market Depth (liquidity) directly to make informed entry decisions.
    • Fast Execution: Built for ECN environments with no “dealing desk” interference.

Server-Side Protection: Stop Losses and Trailing Stops live on the server, meaning they trigger even if your computer disconnects.

Yes. Our simulated feed mimics Raw ECN conditions. You will see spreads as low as 0.0 pips on major pairs, with a standard commission structure ($3 per lot). This ensures your strategy is tested against real-world liquidity conditions.

Can I trade news events?

Yes, depending on your evaluation model. We believe news trading is a valid skill. However, be aware that during high-impact news (e.g., NFP, FOMC), our simulated feed will reflect real market volatility, including potential slippage and widened spreads. Trade carefully. (Note: Velocity 1-Step accounts have specific restrictions on news trading).

4. Accounts & Legal

Once you become a Funded Trader, you sign a Master Service Agreement. You are classified as an Independent Contractor.

  • You are not an employee of Monetro.
  • You are not investing money with us.

We pay you a fee (Performance Reward) for the data your trading generates.

Yes. As an independent contractor, you are responsible for reporting your income and paying taxes according to the laws of your country of residence. Monetro does not withhold taxes from your payouts.

No. Your liability is strictly limited to the initial Service Fee. You can never lose more than you paid for the Challenge. If you blow the account, Monetro covers the losses on the simulated environment; you simply lose your eligibility to continue.

5. Orders & Billing

Instantly. Our automated system sends your login credentials immediately after payment is confirmed. If you paid via Crypto, there may be a short delay (10-20 minutes) for blockchain confirmation.

No. The Challenge fee is a one-time payment. There are no monthly subscriptions or hidden maintenance fees.

  • Before Trading: If you have not placed any trades, you can request a refund within 14 days of purchase.
  • After Trading: Once you place a trade, the service is considered “consumed” and is non-refundable.