Terms & Conditions
Last updated, reviewed & approved: 18 July 2026
These Terms, including the identity-verification, sanctions, and anti-money-laundering provisions in Sections 4.6–4.8, are reviewed at least annually and upon any material change in applicable law.
Please read these Terms & Conditions (“Terms”) carefully. They form a legally binding agreement between you and Monetro and govern your access to and use of our website, evaluation programs, funded trader program, client dashboard, and all related software, content, and services (together, the “Services”). By accessing the Website, creating an account, or purchasing a challenge, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. About Monetro
Monetro (“Monetro”, “we”, “us”, “our”) is operated by Monetro FZE, a company registered at the Sharjah Research Technology and Innovation Park (SRTIP), Sharjah, United Arab Emirates Registration No. 10594, with its registered address at Block B, Office – B53-073, SRTI Park, Sharjah – UAE.
Monetro is an education and technology provider. We are not a broker, a financial institution, an investment adviser, an asset manager, or a fund. We do not solicit, accept, hold, or manage client deposits for investment, and we do not provide investment, financial, tax, or legal advice. All trading activity carried out through the Services takes place in a simulated (demo) environment using virtual capital. Nothing in the Services constitutes an offer of securities, a managed account, or an investment opportunity.
2. Definitions
- “Challenge” / “Evaluation” — a paid, skill-assessment program (including our Velocity, Evolution, and Endurance models) carried out in a simulated trading environment.
- “Evaluation Fee” / “Fee” — the one-time amount paid to access a Challenge and the associated software, data, and tools.
- “Funded Account” — a simulated account granted after you successfully complete an Evaluation, which makes you eligible to receive performance-based payouts under these Terms.
- “Payout” / “Reward” — a performance-based payment calculated as a share of the simulated profits generated on a Funded Account, subject to the conditions in Section 7.
- “Trading Platform” — the third-party trading software (currently cTrader) used to deliver the simulated trading environment.
- “Account” — your registration in our client dashboard.
3. Nature of the Services
3.1. The Services allow you to demonstrate trading skill in a simulated environment against defined objectives and risk parameters. No real money is traded, deposited, or at risk in the markets through the Services, and no order you place results in a position in any live market.
3.2. The Evaluation Fee is paid for access to professional evaluation software, real-time market data feeds, platform licensing, and related analytics and educational tools. It is not a deposit, investment, or contribution of capital, and it does not entitle you to any guaranteed return.
3.3. A “Funded Account” remains a simulated account. The term “funded” describes your eligibility to receive performance-based Payouts; it does not mean that live capital has been transferred to you or that you are trading client or firm money in the markets.
3.4. We may publish detailed program rules, risk parameters, FAQs, and disclosures on the Website. Those documents form part of these Terms. Where there is a conflict, the program-specific rules in effect at the time of your purchase apply to that purchase.
4. Eligibility & Account Registration
4.1. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and have full legal capacity to enter into these Terms.
4.2. The Services are not available to persons in jurisdictions where their use would be unlawful, nor to residents of restricted jurisdictions listed on the Website. You are responsible for ensuring that your use of the Services is lawful where you are located.
4.3. You agree to provide accurate, current, and complete information when registering and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
4.4. One account per person. Operating multiple accounts, sharing accounts, or registering on behalf of another person without authorization is prohibited and may result in termination and forfeiture of any pending Payout.
4.5. To register, purchase, and especially to receive a Payout, you may be required to complete identity verification and anti-money-laundering (“KYC/AML”) checks. We may refuse, suspend, or terminate access where verification cannot be completed.
4.6. Identity Verification (KYC/AML).
(a) Process. Identity verification and anti-money-laundering (AML) checks are carried out by Monetro’s compliance function through a documented manual review process. We may introduce or engage third-party verification tools in the future and will process personal data in accordance with our Privacy Policy.
(b) What we collect. As part of verification you may be required to submit: a clear copy or image of a valid government-issued photographic identity document (such as a passport, national identity card, or driving licence); a recent proof of address (such as a utility bill or bank statement); a selfie or photograph for likeness comparison against the identity document; and, where required, information regarding your source of funds.
(c) How your data is verified. Our compliance team reviews each submitted document for authenticity and consistency, compares your selfie against the identity document, and screens you and your payout destination against applicable United Arab Emirates and international sanctions lists, politically-exposed-person (PEP) sources, and adverse-media checks before approval.
(d) When verification is required. Basic checks may be applied at registration or purchase. Full identity verification must be completed before your first Payout is released. We may additionally require, or repeat, verification at any time — including at registration, before or after purchase, before any Payout, or where activity is assessed as higher-risk.
(e) Outcome. Completing verification is a condition of eligibility and of any Payout. We may refuse, pause, or terminate access, and may withhold or cancel any Payout, where verification is incomplete, cannot be completed, or returns a result that prevents us from providing the Services lawfully.
(f) Risk-based approach and enhanced due diligence. Verification measures are applied on a risk-sensitive basis. Enhanced due diligence — including source-of-funds inquiry, additional documentation, and approval by Monetro Compliance before any Payout — applies where a customer is identified as a politically exposed person (PEP) or a close associate of one, is connected to a jurisdiction assessed as higher-risk, returns an adverse-media result, or exhibits unusual account, purchase, or payout activity.
(g) Ongoing monitoring. We monitor customer activity throughout the relationship, proportionate to risk, including: multiple accounts sharing devices, IP addresses, or payment instruments; rapid or economically irrational repeat purchases; purchase-refund cycling; mismatches between registration country, payment origin, and IP location; and unusual payout patterns. Customer identification data is kept current, and verification may be repeated where data changes, documents expire, or risk indicators arise.
4.7. Sanctions & Restricted Jurisdictions.
(a) In light of applicable sanctions measures — including those introduced by the relevant United Arab Emirates authorities and applicable international sanctions regimes — the Services are not offered to, and may not be accessed or used by, any person who is located in, ordinarily resident in, or a citizen or national of the following restricted jurisdictions and territories:
- Iran
- North Korea (Democratic People’s Republic of Korea)
- Myanmar
- the Russian Federation
- Belarus
- the occupied territories of Ukraine — namely the Crimea region and the non-government-controlled areas of the Donetsk, Luhansk, Zaporizhzhia, and Kherson regions of Ukraine
- Syria
- Cuba
(b) This list may be updated from time to time to reflect changes in applicable sanctions. The current list is maintained in these Terms and on the Website.
(c) You represent and warrant that you are not located in, resident in, or a citizen or national of a restricted jurisdiction; that you are not subject to any applicable sanctions; and that you do not appear on any applicable sanctions or watchlist. You must not use another identity, nationality, place of residence, address, payment method, VPN, or any other means to circumvent this restriction.
(d) Where we determine that you fall within a restricted category, or that you have provided false or misleading information to circumvent this Section, we may immediately suspend or terminate your Account(s), void results, and withhold or forfeit any pending Payout, without refund of the Evaluation Fee, in addition to any other rights under these Terms.
4.8. Suspicious Activity Monitoring & Reporting.
(a) Monetro maintains a designated compliance function (“Monetro Compliance”), responsible for implementing the Company’s anti-money-laundering controls, conducting and reviewing identity verification, reviewing internal escalations, maintaining AML records, and making external reports to the competent authorities.
(b) All personnel must escalate suspected money laundering, terrorist financing, sanctions evasion, identity fraud, or document forgery to Monetro Compliance within 24 hours. Each escalation, investigation, and outcome is documented in the Company’s compliance records.
(c) Where suspicion is established, Monetro Compliance files a Suspicious Transaction/Activity Report (STR/SAR) with the UAE Financial Intelligence Unit via the goAML portal without delay, and the Company cooperates with lawful requests from competent authorities and its payment providers’ compliance teams.
(d) We may suspend, withhold, or cancel any transaction or Payout connected to an open compliance review without disclosing the existence of any internal or external report (“no tipping off”).
(e) All verification records, transaction records, and compliance reports are retained for a minimum of five (5) years after the end of the customer relationship or the transaction date, whichever is later.
5. Challenges, Fees & Purchases
5.1. We offer evaluation models including Velocity (1-step), Evolution (2-step), and Endurance (3-step), in a range of account sizes. The features, objectives, and prices of each model are set out on the Website and may be updated from time to time.
5.2. Fees are stated at checkout in the currency shown. You are responsible for any taxes, bank charges, currency-conversion costs, or third-party payment fees that apply to your purchase.
5.3. Payments are processed by third-party payment providers (including card and, where offered, cryptocurrency payment providers). By purchasing, you also agree to the applicable provider’s terms. We do not store full payment-card details.
5.4. Access to a Challenge is normally activated promptly (typically instantly) after a successful payment. Refunds are governed by our Refund Policy, which forms part of these Terms.
5.5. Coupons, discounts, and promotional offers (for example founding-trader codes) are subject to their own conditions and may be limited, varied, or withdrawn at any time.
6. Trading Rules & Risk Parameters
6.1. Each Challenge has published objectives and risk limits, which may include a profit target, a maximum daily loss limit, a maximum (static or trailing) drawdown limit, a per-trade exposure cap, and leverage settings. These vary by model and account size and are published on the Website. You are responsible for knowing and respecting the rules that apply to your selected model.
6.2. Breaching a hard risk limit (such as the maximum daily loss or maximum drawdown) ends the relevant Evaluation phase or Funded Account in accordance with the published rules.
6.3. Permitted activity (subject to the rules for your model) generally includes holding positions overnight and over weekends, and the use of Expert Advisors (EAs) and automated strategies. News trading availability differs by model and is described on the Website.
6.4. Prohibited trading techniques. To preserve a fair evaluation that reflects genuine market skill, certain techniques are not permitted on any model, including but not limited to: grid trading, martingale strategies, latency or feed arbitrage, high-frequency tick scalping, exploitation of platform errors, pricing or data-feed delays, or “guaranteed-loss” trading, hedging or copy-trading across multiple accounts to manufacture results, and any strategy designed to exploit the simulated environment rather than demonstrate skill. The current list is maintained in the program rules on the Website.
6.5. We may, acting reasonably, review trading activity and disqualify results, phases, or accounts that we determine were obtained through prohibited techniques, collusion, or manipulation.
7. Funded Accounts & Payouts
7.1. On successfully completing an Evaluation in accordance with the rules, you become eligible for a Funded Account and for performance-based Payouts.
7.2. Payout share. Payouts are calculated as the profit share published for your selected program at the time of purchase (for current programs, the standard share is 80% of net simulated profits). The applicable share, calculation method, and any adjustments are those published on the Website or set out in your account documentation.
7.3. Payout eligibility and timing. Payout eligibility is subject to the minimum trading-day and calendar-day conditions published on the Website (for example, minimum trading days completed and a minimum number of calendar days between requests). Once a request is approved and all conditions (including KYC/AML) are met, we aim to process approved Payouts quickly; published processing times are targets and averages, not guarantees, and may be affected by verification, payment-provider, or banking timelines.
7.4. Verification before Payout. We may require completed identity verification and a valid payout destination before releasing any Payout. We may withhold or cancel a Payout where we reasonably suspect rule breaches, prohibited techniques, fraud, or where verification is incomplete.
7.5. Taxes. You are solely responsible for determining and meeting any tax obligations arising from Payouts in your jurisdiction.
7.6. Payouts are discretionary performance rewards under these Terms and are not interest, investment returns, salary, or guaranteed income.
8. Prohibited Conduct & Consequences of Breach
8.1. You agree not to: provide false information; circumvent eligibility or restricted-jurisdiction rules (including by using another identity, email, or payment method); engage in fraud, money laundering, or chargeback abuse; reverse-engineer, scrape, overload, or interfere with the Services; or use the Services for any unlawful purpose.
8.2. If you breach these Terms or the program rules, we may (proportionately to the breach) issue a warning, void affected results, suspend or close your Account(s), withhold or forfeit pending Payouts, and/or refuse future Services. Where breaches involve fraud or manipulation, related accounts may be closed without refund of the Fee and pending Payouts may be forfeited.
8.3. Chargebacks. Initiating a chargeback or payment dispute instead of using our refund process may be treated as a breach, and may result in suspension or termination of your Account(s) and forfeiture of any pending Payout, without prejudice to our right to contest the dispute.
9. Intellectual Property
9.1. All content, software, branding, logos, designs, text, graphics, and materials made available through the Services are owned by Monetro or its licensors and are protected by intellectual-property laws. The “Monetro” name and logo are trademarks of Monetro.
9.2. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You may not copy, modify, distribute, sell, or create derivative works from any part of the Services without our prior written consent.
10. Third-Party Platforms & Services
10.1. The Services rely on third-party providers, including the Trading Platform (currently cTrader), market-data feeds, payment processors, identity-verification providers, hosting, analytics, and communications tools. Your use of those components may be subject to the relevant third party’s terms.
10.2. We are not responsible for the availability, accuracy, or performance of third-party services, including platform downtime, data-feed errors, or delays outside our reasonable control.
11. Disclaimers
11.1. The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the maximum extent permitted by law.
11.2. No guarantee of results. Trading involves substantial risk. Past performance — whether yours, ours, or another trader’s — is not indicative of future results. We do not represent or guarantee that you will pass any Evaluation, receive a Funded Account, or earn any Payout.
11.3. Educational purpose only. All information provided through the Services is for educational purposes related to trading skill and does not constitute investment, financial, tax, or legal advice or a recommendation to buy, sell, or hold any instrument. You make all decisions at your own discretion and risk.
12. Limitation of Liability
12.1. To the maximum extent permitted by law, Monetro and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive losses, or for any loss of profits, opportunity, data, or goodwill, arising out of or in connection with the Services.
12.2. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms will not exceed the total Evaluation Fees you paid to Monetro in the [twelve (12)] months preceding the event giving rise to the claim.
12.3. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.
13. Indemnification
You agree to indemnify and hold harmless Monetro and its officers, employees, and agents from any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.
14. Suspension & Termination
14.1. We may suspend or terminate your access to all or part of the Services at any time, with or without notice, where we reasonably believe you have breached these Terms, where required by law, or to protect the integrity or security of the Services.
14.2. You may stop using the Services at any time and may request closure of your Account by contacting support@monetro.com. Termination does not entitle you to a refund except as provided in the Refund Policy, and does not affect rights or obligations accrued before termination.
15. Changes to the Terms, Services & Rules
15.1. We may update these Terms, the program rules, fees, features, or risk parameters from time to time. Material changes will be posted on the Website with an updated “Last updated” date. Changes to program rules apply on a going-forward basis; the rules in effect at the time of your purchase continue to govern that purchase unless a change is required by law.
15.2. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
16. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data. By using the Services, you acknowledge the Privacy Policy.
17. Affiliates & Promotions
Participation in the Monetro affiliate program and any promotional offer is subject to separate program terms published on the Website. We may vary, suspend, or withdraw such programs and may withhold commissions or rewards obtained through fraud, self-referral, or breach of the applicable terms.
18. Governing Law & Dispute Resolution
18.1. These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, without regard to conflict-of-laws principles.
18.2. The parties will first attempt to resolve any dispute amicably by contacting support@monetro.com. If a dispute cannot be resolved within [30] days, it will be subject to Sharjah arbitration framework.
19. General
19.1. Severability. If any provision is held invalid, the remaining provisions remain in full effect.
19.2. No waiver. Our failure to enforce any provision is not a waiver of that provision.
19.3. Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights and obligations, including in connection with a merger, acquisition, or sale of assets.
19.4. Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
19.5. Entire agreement. These Terms, together with the Refund Policy, Privacy Policy, and program rules, constitute the entire agreement between you and Monetro regarding the Services.
19.6. Language. These Terms may be provided in English and Arabic. In the event of any inconsistency, the [English] version prevails to the extent permitted by law.
20. Contact & Approval
Questions about these Terms can be sent to support@monetro.com.
Approval. These Terms, including the AML/KYC provisions in Sections 4.6–4.8, were reviewed and approved on 18 July 2026 by Monetro Compliance, the designated compliance function of Monetro FZE, acting as its authorised representative.
Signed: Monetro Compliance — Monetro FZE
Date: 18 July 2026
