From choosing an account and understanding pricing to payouts, refunds, account upgrades and verification, find the answers behind the Monetro experience.
ACCOUNT TYPES & PRICING
Monetro offers four account models:
Velocity is a 1-Step Evaluation.
Evolution is a 2-Step Evaluation.
Instant Air provides Instant Funding without an Evaluation.
Instant Pulse is Monetro's premium Instant Funding model.
Each account has its own pricing, risk structure, payout conditions, leverage and profit split.
Velocity: $2.5K, $5K, $10K, $25K, $50K, $100K and $200K.
Evolution: $5K, $10K, $25K, $50K, $100K and $200K.
Instant Air: $2.5K, $5K, $10K, $25K, $50K and $100K.
The minimum is calculated after the applicable Profit Split.
Velocity, Evolution and Instant Pulse have no standard maximum payout cap.
Instant Air uses a separate payout-cap structure.
Each Instant Air payout request is capped at 8% of the account's original starting size.
The limit is calculated from the initial account size, not the account's current balance.
After every successful Instant Air payout, the trading balance resets to the account's original starting balance.
Any generated profit remaining above the approved payout amount does not carry into the next payout cycle.
For example, if a $5,000 Instant Air account reaches $5,500 and the trader receives a $300 payout, the next payout cycle begins again from the original $5,000 starting balance.
ADD-ONS & ACCOUNT UPGRADES
Yes. The On-Demand Payout Add-On is available on eligible Monetro accounts for an additional 35% of the applicable account price.
Accounts without the option continue to follow their standard Funded Trading Day payout cycle.
Yes.
Velocity, Evolution and Instant Pulse can upgrade to a 95% Profit Split for an additional 25% of the applicable account price.
Instant Air uses its own progressive Profit Split structure.
Velocity and Evolution traders may remove the standard 2-Minute Rule through the Remove 2-Minute Rule Add-On, priced at an additional 25%.
The rule cannot be removed from Instant Air.
Instant Pulse does not have a 2-Minute Rule by default.
Double Leverage is available on Velocity, Instant Air and Instant Pulse for an additional 20% of the applicable account price.
Evolution does not offer Double Leverage because it already includes Monetro's higher leverage structure by default.
Yes. Velocity and Evolution traders can voluntarily select the 35% Consistency Rule option and receive a 20% reduction on the base account price.
Selecting the discount also activates the applicable 35% Consistency condition on the account.
PLATFORMS & ACCOUNT MANAGEMENT
Monetro's finalized account structure supports cTrader only at the moment.
There is no limit on the total number of Evaluation accounts a trader may purchase or hold.
The Funded allocation limit applies separately.
A trader may hold up to $800,000 in active Funded Account allocation at one time across Monetro.
The $800K limit applies across the trader's active Monetro Funded Accounts, rather than separately to each product.
Yes. Account merging is available for a 20% merging fee.
The fee is calculated as 20% of the combined base prices of the accounts being merged.
For example, if the combined base prices equal $2,800, the merging fee is $560.
KYC & VERIFICATION
Yes. KYC verification is required for Funded Accounts and may be completed through manual review.
If verification is rejected or flagged, the account remains visible in the trader's dashboard but becomes frozen. Trading and payouts remain unavailable until replacement verification is submitted and approved.
The account is not automatically deleted.
It remains visible but frozen and unusable, meaning the trader cannot trade the account or receive payouts.
Replacement KYC can be submitted, and access is restored once the new verification is approved.
CHOOSING YOUR ACCOUNT
Velocity is designed for traders who want a straightforward 1-Step route.
Evolution is built for traders who prefer a 2-Step Evaluation with significantly more drawdown room and higher standard leverage.
Instant Air is designed for traders who want lower-cost Instant Funding and a fast 4 Trading Day payout cycle.
Instant Pulse is Monetro's premium Instant Funding structure, combining no Evaluation with stronger drawdown capacity, an 85% starting Profit Split and no standard 2-Minute Rule.
AFFILIATE PROGRAM
The Monetro Affiliate Program allows creators, educators, community owners, trading influencers, and other partners to earn commission by referring traders to Monetro. Affiliates receive a unique referral link, an exclusive audience discount code, conversion tracking, and access to higher rewards as their referral count grows.
Yes. There is no upfront fee to apply for the Monetro Affiliate Program. Once approved, you receive access to your affiliate tools and can begin referring traders.
The program is built for anyone with a relevant trading audience, including content creators, YouTubers, streamers, educators, mentors, Discord and Telegram community owners, trading influencers, and other industry partners.
No. Every approved affiliate begins at the Trader level. Your benefits increase as you generate more successful referrals, so you can grow through the program over time.
AFFILIATE COMMISSIONS
Commission increases as you progress through the Monetro affiliate tiers:
Vanguard represents the highest affiliate level and unlocks Monetro's maximum 15% commission on every qualifying sale.
There is no referral cap. The more qualifying traders you refer, the more commission you can generate.
No. Monetro places no referral cap on affiliates.
Whether you refer 10 traders or more than 1,000, your referrals can continue contributing toward your commissions and tier progression.
Affiliates earn the commission rate associated with their current tier on qualifying sales attributed to their affiliate account.
Yes. As you reach the required referral milestones, you progress into higher affiliate tiers and unlock the corresponding commission rate and benefits.
10% commission
20% audience discount
Everything included in Trader
Priority affiliate support
Access to marketing assets
Smartphone reward worth up to $1,500
Elite is unlocked from 501–1,000 referrals.
Elite affiliates receive:
12% commission
25% audience discount
Everything included in Partner
Dedicated Account Manager
Custom campaigns and co-marketing
Laptop or desktop setup worth up to $3,000
Vanguard is Monetro's highest affiliate status and begins at 1,001+ referrals.
Vanguard affiliates receive:
15% commission
25% audience discount
Everything included in Elite
Premium partnership support
Custom campaign opportunities
Monetro's highest affiliate status
$200,000 Funded Account reward
Once you reach the required referral milestone, your affiliate level upgrades and the benefits of the new tier become available to you.
AFFILIATE DISCOUNTS & REWARDS
Yes. Every affiliate receives an exclusive discount for their audience.
The discount increases with your affiliate level.
How much discount can I give my audience?
The discount structure is:
Trader: 15% off
Partner: 20% off
Elite: 25% off
Vanguard: 25% off
Yes. Approved affiliates receive an exclusive discount code that can be shared with their audience alongside their referral link.
Yes. Monetro's affiliate program rewards milestone growth beyond standard sales commission.
Rewards become more valuable as you progress through the tiers.
The current tier rewards are:
Trader: $500 cash reward
Partner: Smartphone of your choice worth up to $1,500
Elite: Laptop or desktop setup worth up to $3,000
Vanguard: $200,000 Funded Account
Yes. Tier rewards are additional benefits of progressing through the affiliate program and are separate from the commission earned on qualifying sales.
Affiliates who reach Monetro's Vanguard level unlock a $200,000 Funded Account reward as part of the highest-tier benefits.
AFFILIATE TRACKING
Yes. Approved affiliates receive access to an affiliate dashboard where they can monitor their performance.
Yes. Monetro provides a unique referral link and real-time conversion tracking so affiliates can monitor referral performance.
Yes. Real-time conversion tracking is included from the Trader tier onward.
Your unique affiliate referral link and associated affiliate tracking are used to attribute qualifying referrals and conversions to your affiliate account.
AFFILIATE MARKETING & SUPPORT
Yes. Marketing assets become available as part of the tier benefits and can help affiliates promote Monetro more effectively.
Affiliates unlock marketing assets.
Elite affiliates additionally receive a dedicated account manager along with access to custom campaigns and co-marketing opportunities.
Vanguard affiliates receive Monetro's highest level of partnership access and support.
Yes. Custom campaigns and co-marketing opportunities are available
Yes. Affiliates may promote Monetro through relevant content channels such as social media, video content, trading communities, educational content, and other approved promotional channels.
Yes. Community owners can use their affiliate link and audience discount code to promote Monetro to relevant members.
Yes. The program is suitable for educators and mentors who want to recommend Monetro to their trading audience or students while earning commission on qualifying conversions.
Yes. Support increases as your affiliate business grows.
Trader affiliates have access to the standard affiliate infrastructure, Partner unlocks priority affiliate support, and Elite and higher tiers receive deeper partnership support.
A Dedicated Account Manager is included from the Elite tier onward.
Yes. Elite and Vanguard affiliates may qualify for custom campaigns, co-marketing initiatives, and closer collaboration with the Monetro team.
STARTING AS AN AFFILIATE
Apply to become a Monetro affiliate. Once approved, you receive your referral link, audience discount code, and affiliate dashboard.
You can then begin promoting Monetro and earning commission on qualifying sales.
Once your affiliate account is approved and your referral tools are active, you can begin sharing Monetro with your audience.
Affiliates can share their unique referral link and exclusive discount code through relevant content, communities, social channels, videos, educational material, or other approved promotional channels.
Your Monetro partnership grows with you.
More referrals can move you from Trader → Partner → Elite → Vanguard, increasing your commission from 8% to 15% while unlocking better audience discounts, premium rewards, priority support, dedicated management, and custom partnership opportunities.
CONTACTING SUPPORT
You can reach Monetro Support through the official support channels available on the website and inside your client area. For account-specific issues, always contact support using the email support@monetro.com as well as discord.
To help the team resolve your issue faster, include your registered email address, account number, relevant order or payout details, and a clear explanation of the issue. Screenshots may also be useful when relevant.
PURCHASES & ACCOUNT ACCESS
First, check your email and client area for the account details. If the account still does not appear, contact Monetro Support with your registered email address and order information so the purchase can be reviewed.
Contact Support with your payment confirmation and the email used during checkout. The team can verify the transaction and confirm the status of your account.
Check that your payment information is correct and that your payment provider allows the transaction. If the issue continues, contact Support before attempting repeated purchases so the transaction status can be checked.
Contact Support as soon as possible and provide your order details. Available options will depend on the status of the account and whether it has already been activated or traded.
Use the password recovery option first. If you still cannot access your client area, contact Support using the email address registered to your Monetro profile.
Select the password reset option on the login page and follow the instructions sent to your registered email address.
Check your spam, junk, promotions, and filtered folders first. Make sure the email address on your Monetro account is correct. If emails are still not arriving, contact Support.
TRADING ACCOUNT & PLATFORM SUPPORT
Confirm that you are using the correct platform, server, login credentials, and account details provided by Monetro. If the problem continues, contact Support with your account number and a screenshot of the error.
Check your internet connection, confirm that you are using the correct trading platform and credentials, and restart the platform. If the account still cannot connect, contact Support with the error message you are receiving.
Contact Support with your registered email and account number. The team can verify whether the account is active, archived, frozen, breached, or experiencing a display issue.
BREACHES & TRADE REVIEWS
An account may be marked as breached when one of the applicable account rules has been violated. Review the account details and breach information shown in your dashboard. If you believe the breach was applied incorrectly, contact Support for a review.
Support can review a disputed breach if you believe it resulted from a technical or calculation error. A valid trading-rule breach is not automatically removed simply by contacting Support.
Contact Support with your account number, the relevant trade details, and the date and time of the suspected issue. The team can review the account history and calculation.
Document the issue immediately with screenshots, timestamps, order IDs, and any error messages. Contact Support so the trading activity can be reviewed.
Yes. Support can help clarify which rule was triggered and how it applied to the account. The official Rules page remains the primary reference for Monetro trading conditions.
KYC SUPPORT
KYC is required before applicable Funded Account access and payout functionality can be fully enabled.
When verification is required, follow the instructions provided through your Monetro account. You may be asked to submit identity documents and other information through Monetro’s verification process.
The required documents depend on the verification request and may include valid identification and supporting information needed to confirm your identity.
If your KYC is rejected or flagged, the account remains visible but may be frozen from trading and payouts until replacement verification is submitted and approved.
Yes. If replacement verification is permitted, submit the requested documents or information and wait for the new review to be completed.
A Funded Account may be temporarily frozen if verification is incomplete, rejected, or requires additional review. Trading and payouts remain unavailable until the verification issue is resolved.
Support can check the status of your verification, but approval depends on the completion and review of the required verification information.
PAYOUT SUPPORT
Check the payout status in your client area first. If the payout remains pending longer than expected or you believe there is an issue, contact Support with the payout request details.
Review any message or status shown in your dashboard. If additional clarification is needed, contact Support with your payout request details.
Contact Support with the payout request, account number, and amount received so the transaction and applicable Profit Split can be reviewed.
If a payout has not yet been processed, contact Support immediately. Whether the payout method can be changed depends on the status of the request.
Possible reasons include not yet meeting the payout eligibility requirements, failing to meet the minimum payout amount, incomplete KYC, an account restriction, or another unresolved account issue. Your dashboard should show the relevant status, and Support can clarify it if needed.
Allow the applicable payment method sufficient processing time. If the funds still do not arrive, contact Support with the completed payout details.
RESETS & MERGING SUPPORT
Eligible breached Velocity and Evolution accounts can use the reset option under the applicable reset conditions. Instant Air and Instant Pulse do not use the same reset structure.
Confirm that the account is eligible for a reset. If the option should be available but is missing, contact Support with your account details.
Account merging is available only where the accounts meet Monetro’s merging requirements. Contact Support if you want your eligible accounts reviewed for merging.
Accounts may need to satisfy specific eligibility and compatibility requirements before they can be merged. Support can explain why a particular merge request cannot be completed.
BILLING & REFUNDS
Do not initiate another payment. Contact Support immediately with both transaction references so the duplicate charge can be reviewed.
Refund eligibility depends on the account status and applicable purchase terms. The separate Evaluation Fee Refund benefit for Velocity and Evolution is tied to successful payout progression and should not be confused with a standard purchase cancellation.
Eligible Velocity and Evolution traders receive a refund of the net base Evaluation fee actually paid with their 6th successful payout. Add-ons and the fixed platform fee are excluded.
Add-on charges are not included in the Evaluation Fee Refund amount.
GENERAL HELP
All trading-related conditions are available on the dedicated Rules page. Review the rules for your specific account type before trading.
The account selection section allows you to compare Velocity, Evolution, Instant Air, and Instant Pulse by size, pricing, and key account conditions.
Use Monetro’s official support channels if you need help choosing an account or understanding a non-trading aspect of the service.
No. The community can be useful for discussion and general information, but account-specific, payment, KYC, payout, and technical issues should be handled through Monetro’s official Support channels.
Send one clear request containing your registered email, account number, order or payout reference when applicable, screenshots, and a concise explanation of the problem. This gives the Support team the information needed to investigate without unnecessary back-and-forth.
Still Have Questions? Get the Answers Before You Start.
Explore account details, payouts, pricing, verification, support, affiliate information, and everything else you need to know about Monetro.
